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The Leader’s Lens

Every week, you’ll get insights and actionable steps to help you navigate personal growth and professional success.

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As city managers, you can often find yourself in a unique position during this final week of the year. While many professionals are fully disconnected for the holidays, you’re straddling two worlds – trying to be present with family while keeping our cities running smoothly. It’s in this sacred space between Christmas and New Year’s that you have a rare opportunity to both reflect and look forward.

That’s why this week’s episode of The HaltingWinter Podcast couldn’t be more timely. We’re diving into Stephen Covey’s transformative work, “The 7 Habits of Highly Effective People,” but with a specific municipal leadership lens that makes these principles immediately applicable to your role as a city manager.


“If you stop performance reviews, even if you don’t have a plan to replace them, your organization will improve by probably 20-30% immediately.”

This bold statement from Sam Anselm, City Administrator of West Plains, Missouri, sets the tone for one of our most provocative and practical episodes yet. In Episode 127 of The HaltingWinter Podcast, Sam joins us to challenge everything you thought you knew about municipal performance reviews.


A city manager recently told me: “I’m doing everything the books tell me to do. I’ve time-blocked my calendar. I’ve set boundaries. I’ve delegated. So why do I feel like I’m failing?”

This haunting question echoes through city halls across America. As municipal leaders chase the ever-elusive ideal of “work-life balance,” they’re finding themselves more frustrated, more exhausted, and more disillusioned than ever.

But what if we’ve all been misled?


In our latest episode of The HaltingWinter Podcast, we sit down with Mike Land, City Manager of Coppell, Texas and ICMA President-Elect, for a fascinating conversation about intentional culture-building in municipal government.

Mike’s journey from delivering bread in Houston with his father to leading one of Texas’s most culturally innovative cities offers powerful insights for every municipal leader. “Culture is either by chance or by choice,” Mike explains. “And I would say throughout our organization, we believe in and work towards culture by choice.”


Last week, a city manager told me something that stopped me in my tracks: “I came to this role passionate about serving my community. Now I feel like I’m just surrendering pieces of myself every day.”

Does that resonate with you?


What happens when your hometown becomes your workplace? When every trip to the grocery store is a potential town hall meeting? When the water superintendent whose work you watched as a child becomes the foundation for your own leadership journey?

This week on The HaltingWinter Podcast, we dive into these questions and more with Bill Wagoner, who’s celebrating 20 years as Arcola, Illinois’ first and only City Administrator.


“It’s just part of the job.”

How many times have you heard this phrase – or said it yourself – when discussing the endless demands of municipal leadership? The late-night calls, the constant vigilance, the personal sacrifices… we’ve accepted these as inevitable costs of serving our communities.

But what if this deeply held belief isn’t just wrong – what if it’s actively undermining your ability to lead effectively?


When Brooks Williams arrived as city manager of Ferris, Texas, bets were literally being placed on how long he would last. The city had churned through 12 city managers in 10 years, and a local magazine had dubbed Ferris “the town where everyone hates each other.”

Today, Ferris is known for something entirely different: being too fast for its private sector partners to keep up.

In this week’s powerful episode of The HaltingWinter Podcast, Brooks Williams shares his remarkable journey from banking executive to transformational city manager, offering a masterclass in how to create high-performing municipal organizations that break free from the “we’ve always done it this way” mindset.


“We’ve always done it this way.”

If you’re a city manager, you probably felt your blood pressure rise just reading those words. This simple phrase, whether spoken aloud or silently understood, might be the most expensive sentence in municipal government – costing us innovation, talent, and public trust every single day.

But what if breaking free from this cycle isn’t about implementing new policies or reorganizing departments? What if the key to transformation lies deeper – in the beliefs that drive our organizational behavior?


What does flying Coast Guard rescue missions have in common with running a city? According to Peter Troedsson, City Manager of Albany, Oregon, more than you might think.

In this week’s episode of The HaltingWinter Podcast, Troedsson shares how his 30-year military career—including time as a helicopter pilot and commander—shaped his approach to municipal leadership. His insights come at a crucial time when cities face increasing complexity and pressure.