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The Leader’s Lens

Every week, you’ll get insights and actionable steps to help you navigate personal growth and professional success.

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The Daily Snapshot

Quick exercise: Without looking it up, can you recite your city’s mission statement? More importantly, can your employees? And most crucially – does anyone actually care about it?

In most municipalities, mission statements hang on walls and hide in employee handbooks, doing little more than gathering dust. Yet in his research for “The Culture Code,” Daniel Coyle discovered that truly high-performing organizations share one critical trait: a deeply felt sense of purpose that transcends formal statements and infuses daily work with meaning.


“If you’re so cautious and worried about losing your job, you’re probably not doing your job.”

These aren’t words you typically hear from a city manager. But Marc Mondell, City Manager of Tulare, California, isn’t your typical municipal leader. In this week’s episode of The HaltingWinter Podcast, we dive into what happens when bold leadership meets strategic vision in municipal government.


The Daily Snapshot

If there’s one place where showing vulnerability seems counterintuitive, it’s in city management. After all, you’re expected to be the steady hand, the confident decision-maker, the unshakeable leader who guides your city through challenges. But what if controlled vulnerability isn’t just acceptable – what if it’s actually your secret weapon for building stronger teams and more resilient organizations?

In “The Culture Code,” Daniel Coyle reveals a surprising pattern among high-performing organizations: their leaders understand how to use strategic vulnerability to build trust and drive results. Today, we’ll explore how this applies in the unique pressure cooker of municipal leadership.


Rethinking How We Develop Municipal Leaders

If you’ve been in local government long enough, you’ve probably experienced what I call the “leadership bombing run.” It goes something like this: Your team attends an incredible conference or brings in a dynamic speaker. Everyone gets fired up, notebooks fill with ideas, and the energy is electric. Then Monday comes.


The Daily Snapshot

Let’s imagine the setting of a city council meeting. A controversial development project is on the agenda. Your planning director has concerns about potential issues but hesitates to speak up fully. Your public works manager has insights that could prevent future problems but stays quiet. Sound familiar?

In yesterday’s post, we introduced the three key elements of high-performing organizational cultures from Daniel Coyle’s “The Culture Code.” Today, we’re diving deep into the first and most fundamental element: building safety.


What makes some city halls feel electric with possibility while others seem stuck in bureaucratic quicksand? How do some municipal organizations consistently drive innovation and excellence while others struggle to maintain the status quo? And most importantly – how can you transform your city’s culture from where it is to where it needs to be?

In this week’s episode of The HaltingWinter Podcast, we’re diving deep into Daniel Coyle’s groundbreaking book, “The Culture Code,” and uncovering the invisible patterns that separate high-performing municipal organizations from the rest.


The Daily Snapshot

Imagine: It’s Monday morning in city hall. Finance is questioning Public Works’ budget requests. Planning and Economic Development are locked in their third debate this month. Meanwhile, your newest department head is struggling to navigate the unwritten rules of municipal politics, and employee engagement scores haven’t moved in years despite your best efforts.

Sound familiar?


Why waiting on leadership development is costing you more than you think

Let’s talk numbers.

The average municipality loses $45,000 replacing a single senior employee. Mid-level positions? Around $25,000. Entry-level? Still costs you $10,000 or more.

Now multiply that by your annual turnover.

But here’s the real kicker – those are just the visible costs. The hidden costs of postponing leadership development are bleeding your municipality dry, and most leaders don’t even see it happening.


Hello, Impactful City Leaders!

Welcome to this week’s edition of “The Leader’s Lens!” As municipal leaders, you face dozens of conversations every day – with council members, department heads, citizens, and staff. But which of these seemingly routine interactions could be the one that transforms your effectiveness, strengthens a key relationship, or moves your city forward?

This week, we’ve explored “Crucial Conversations” by Patterson, Grenny, McMillan, and Switzler, discovering that our most pivotal leadership moments often aren’t the planned presentations or formal meetings – they’re the unexpected conversations where stakes are high, opinions vary, and emotions run strong.


Your morning started with a difficult performance conversation with a department head. At lunch, you navigated a tense council committee meeting. Now you’re preparing for an evening public forum about a controversial development project.

Welcome to municipal leadership, where crucial conversations aren’t occasional events – they’re your daily reality.