Introducing: The Municipal Leadership Development Circle (MLDC) - Save 50% During Launch Phase

The Leader’s Lens

Every week, you’ll get insights and actionable steps to help you navigate personal growth and professional success.

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Welcome to the final installment of our week-long journey through “Thanks for the Feedback” by Douglas Stone and Sheila Heen. Today, we’re putting theory into practice by providing you with a comprehensive toolkit to construct a robust, collaborative feedback loop in your municipality. This loop will be the engine of continuous improvement, driving your city towards excellence in service and governance.


The Daily Snapshot

Welcome to day four of our deep dive into “Thanks for the Feedback” by Douglas Stone and Sheila Heen. Today, we’re focusing on a game-changing skill for city managers: becoming a masterful receiver of feedback. This ability can turn even the most challenging criticism into valuable insights for your municipality.


The Daily Snapshot

Welcome back to our exploration of “Thanks for the Feedback” by Douglas Stone and Sheila Heen. Today, we’re tackling a challenge that every municipal leader faces: managing the emotional responses that can derail productive feedback conversations. By mastering this skill, you’ll be able to transform potentially explosive situations into opportunities for collaboration and growth.


As we continue our journey through “Thanks for the Feedback” by Douglas Stone and Sheila Heen, today we’re diving into one of the book’s most powerful insights: the three distinct types of feedback. Understanding these types is crucial for city managers looking to transform criticism into collaboration and fuel municipal success.


Are you ready to transform the way your city operates, innovates, and serves its citizens? The secret might be simpler than you think: it’s all about mastering the art of constructive conversations through skillful feedback.

In our latest HaltingWinter podcast episode, “Constructive Conversations: Building Stronger Cities Through Skillful Feedback,” we dive deep into how city managers and municipal leaders can harness the power of feedback to create more responsive, efficient, and collaborative local governments.


The Daily Snapshot

As city managers and municipal leaders, you’re no strangers to feedback. It comes at you from all directions – council members, department heads, citizens, and staff. But in the whirlwind of daily operations, how often do you step back and consider your relationship with feedback itself? This week, we’re diving into the groundbreaking book “Thanks for the Feedback” by Douglas Stone and Sheila Heen, which offers a fresh perspective on transforming criticism into a powerful tool for collaboration and success.