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How to transform pockets of excellence into systematic success
Sarah leaned back in her chair, rubbing her temples in frustration. Through her office window, she could see the usual morning rush in City Hall’s parking lot. As Public Works Director, she’d built one of the most efficient, innovative departments in the region. Yet right now, that success felt more like a burden than an achievement.
“Another department wants to ‘pick your brain,’ Sarah?” her assistant asked, noticing her expression.
“Planning this time,” Sarah sighed. “They’re struggling with the same project management issues we solved two years ago.”
And therein lies the puzzle that keeps her up at night: Why, in an organization where everyone worked under the same roof, did each department seem to operate on its own island? Why did the same problems pop up across departments, each team struggling to find solutions that already existed down the hall?
This isn’t just Sarah’s story. It’s playing out in municipalities across the country.
